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Violation Tracker Current Parent Company Summary
Current Parent Company Name: Citizens Financial Group
Ownership Structure: publicly traded (ticker symbol CFG)
Headquartered in: Rhode Island
Major Industry: financial services
Specific Industry: banking & securities
Penalty total since 2000: $285,840,986
Number of records: 21
| Top 5 Offense Groups (Groups Defined) | Penalty Total | Number of Records |
| consumer-protection-related offenses | $235,121,750 | 6 |
| financial offenses | $35,925,000 | 7 |
| employment-related offenses | $14,780,388 | 6 |
| environment-related offenses | $7,510 | 1 |
| safety-related offenses | $6,338 | 1 |
| Top 5 Primary Offense Types | Penalty Total | Number of Records |
| consumer protection violation | $165,006,750 | 4 |
| mortgage abuses | $70,000,000 | 1 |
| banking violation | $34,700,000 | 5 |
| wage and hour violation | $14,680,388 | 5 |
| investor protection violation | $1,225,000 | 2 |
Notes: Parent-subsidiary linkages are based on relationships current as of the latest revision listed in the
Update Log, which may vary from what was the case when a violation occurred. The penalty totals are adjusted to account for the fact that the individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. The totals are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the list below.
Links: For a summary of this company's regulatory penalties in more than 50 other countries, see its Violation Tracker Global summary page
here.
Subsidy Tracker data on financial assistance to this company by federal, state and local government agencies can be found
here.
Individual Penalty Records:
Click on the company or penalty amount for more information on each case.
| Company | Primary Offense Type | Year | Agency | Penalty Amount  |
| Citizens Financial | consumer protection violation | 2013 | private lawsuit-federal | $137,500,000 |
| Franklin American Mortgage Company | mortgage abuses | 2015 | DOJ_CIVIL | $70,000,000 |
| Citizens Bank, N.A. | consumer protection violation | 2015 | CFPB | $18,500,000 |
| Citizens Financial Group | wage and hour violation | 2014 | private lawsuit-federal | $11,501,500 |
| RBS Citizens, National Association | banking violation | 2015 | OCC | $10,000,000 |
| Citizens Bank | consumer protection violation | 2023 | CFPB | $9,000,000 |
| Citizens Bank | banking violation | 2015 | FDIC | $8,800,000 |
| RBS Citizens, National Association | banking violation | 2013 | OCC | $7,500,000 |
| Citizens Bank | banking violation | 2013 | FDIC | $6,400,000 |
| Citizens Bank | wage and hour violation | 2014 | private lawsuit-federal | $3,000,000 |
| Citizens Bank, National Association | banking violation | 2015 | OCC | $2,000,000 |
| CCO Investment Services Corp. | investor protection violation | 2006 | FINRA | $850,000 |
| CCO Investment Services Corp. | investor protection violation | 2007 | NH-BSR | $375,000 |
| Franklin American Mortgage | wage and hour violation | 2013 | private lawsuit-federal | $165,000 |
| Citizens Bank of Pennsylvania | discriminatory practices (non-employment) | 2016 | HUD | $115,000 |
| Citizens Bank | employment discrimination | 2023 | EEOC | $100,000 |
| Citizens Bank | wage and hour violation | 2011 | MI-LEO | $8,169 |
| Citizens Bank of Rhode Island | environmental violation | 2007 | RI-ENV | $7,510 |
| Franklin American Mortgage Company | consumer protection violation | 2010 | PA-BKG | $6,750 |
| CITIZENS FINANCIAL GROUP, INC. | workplace safety or health violation | 2017 | OSHA | $6,338 |
| Citizens Bank | wage and hour violation | 2017 | MI-LEO | $5,719 |
