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Violation Tracker Individual Record

Company: Citizens Bank
Current Parent Company: Citizens Financial Group
Parent at the Time of the Penalty Announcement:  subscribe to see this data field
Penalty: $9,000,000
Year: 2023
Date: May 23, 2023
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Secondary Offense: credit card violation
Violation Description: The Consumer Financial Protection Bureau reached a settlement to resolve allegations that Citizens Bank violated consumer financial protection laws and rules that protect individuals when they dispute credit card transactions. The CFPB alleged that Citizens Bank failed to properly manage and respond to customers' credit card disputes and fraud claims. The settlement includes a $9 million civil money penalty.
Level of Government: federal
Action Type: agency action
Agency: Consumer Financial Protection Bureau
Civil or Criminal Case: civil
HQ Country of Current Parent: USA
HQ State of Current Parent: Rhode Island
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: financial services
Specific Industry of Current Parent: banking & securities
Source of Data: (click here)
Archived Source: (click here)
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.