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Violation Tracker Individual Record

Company: CenturyLink Communications LLC
Current Parent Company: Lumen Technologies
Parent at the Time of the Penalty Announcement:  subscribe to see this data field
Recap of Ownership Changes:  subscribe to see this data field
Penalty: $252,000
Year: 2024
Date: March 14, 2024
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: CenturyLink Communications agreed to pay $252,000 to resolve allegations of excessive wait times to reach a live customer service representative and not providing required documentation to the commission.
Level of Government: state
Action Type: agency action
Agency: Washington Utilities and Transportation Commission
Civil or Criminal Case: civil
Facility State: Washington
HQ Country of Current Parent: USA
HQ State of Current Parent: Louisiana
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: telecommunications
Specific Industry of Current Parent: telecommunications
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.