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Violation Tracker Individual Record

Company: Fay Servicing, LLC
Penalty: $3,200,000
Year: 2022
Date: August 17, 2022
Offense Group: consumer-protection-related offenses
Primary Offense: mortgage abuses
Violation Description: Fay Servicing, LLC agreed to provide $2.7 million in borrower relief and pay $500,000 to the state in settlement of allegations it failed to take required steps to help homeowners avoid foreclosure, harassed consumers with excessive debt collection calls, failed to inform borrowers of their right to request verification of the amount of their debt, and in some instances, unfairly charged foreclosure-related fees before obtaining authority to foreclose.
Level of Government: state
Action Type: agency action
Agency: Massachusetts Attorney General
Civil or Criminal Case: civil
Facility State: Massachusetts
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.