Basic Search  |  Summaries  |  Advanced Search

Violation Tracker Individual Record

Company: SmileDirectClub
Penalty: $500,000
Year: 2023
Date: June 22, 2023
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: Attorney General Brian L. Schwalb today announced that SmileDirectClub, an online orthodontics company, will be required to release more than 17,000 consumers across the United States from onerous provisions in its nondisclosure agreements (NDAs) and change its refund policy for US consumers as part of a settlement resolving a consumer protection lawsuit brought by the Office of the Attorney General for the District of Columbia (OAG). To resolve this suit, SmileDirectClub will be required to notify consumers who previously signed NDAs that they are now free to speak about their experiences, to stop requiring consumers to sign agreements that prevent the sharing of information before providing refunds, and to pay $500,000 to the District of Columbia.
Level of Government: state
Action Type: agency action
Agency: District of Columbia Attorney General
Civil or Criminal Case: civil
Facility State: District of Columbia
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.