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Violation Tracker Individual Record

Company: Frontier America, Inc.
Penalty: $400,000
Year: 2021
Date: January 4, 2021
Offense Group: consumer-protection-related offenses
Primary Offense: utility service violation
Secondary Offense: reliability of service violation
Violation Description: This Investigation seeks to determine whether Frontier Communications Corporation, Frontier Communications of America, Inc., and Frontier California, Inc. violated laws,rules, and regulations associated with outages and service interruptions in 2016.1This Investigation also ordered Frontier Communications Corporation, Frontier Communications of America, Inc., and Frontier California, Inc. to show cause why they should not pay a fine of $2,500,000 for disclosing and publishing the addresses of residential customers who elected to have their addresses suppressed from 4-1-1 and directory assistance.
Level of Government: state
Action Type: agency action
Agency: California Public Utilities Commission
Civil or Criminal Case: civil
Case ID: I.19-12-009
Facility State: California
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.