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Violation Tracker Individual Record

Company: Q Link Wireless LLC and Hello Mobile Telecom LLC
Penalty: $20,000,000
Year: 2023
Date: July 28, 2023
Offense Group: consumer-protection-related offenses
Primary Offense: telecommunications violation
Secondary Offense: privacy violation
Violation Description: The Commission adopted a proposed fine of $20 million against Q Link Wireless LLC and Hello Mobile Telecom LLC for apparent violations of FCC rules that require carriers to authenticate customers' identity before providing online access to Customer Proprietary Network Information (CPNI). The Enforcement Bureau's investigation found that both companies, which are affiliated mobile carriers, apparently relied upon practices that placed customer information at risk of unauthorized access and disclosure.
Level of Government: federal
Action Type: agency action
Agency: Federal Communications Commission
Civil or Criminal Case: civil
Source of Data: (click here)
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Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.