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Violation Tracker Individual Record

Company: H&R Block
Current Parent Company: H&R Block
Penalty: $7,000,000
Year: 2024
Date: November 12, 2024
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: H&R Block agreed to settle allegations that the company made it difficult for consumers to downgrade to a less expensive product and made deceptive claims about free tax filing. The settlement required the company to make a number of changes for the 2025 tax filing season in addition to longer-term changes. It also required the company to pay $7 million to the FTC to be used to redress consumers harmed by the company's practices.
Level of Government: federal
Action Type: agency action
Agency: Federal Trade Commission
Civil or Criminal Case: civil
HQ Country of Current Parent: USA
HQ State of Current Parent: Missouri
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: financial services
Specific Industry of Current Parent: tax preparation services
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.