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Violation Tracker Individual Record

Company: Concesionaria Vuela Compania de Aviacion S.A.P.I. de C.V. d/b/a Volaris
Penalty: $300,000
Year: 2024
Date: May 17, 2024
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Secondary Offense: aviation consumer protection violation
Violation Description: This consent order concerns violations by Concesionaria Vuela Compania de Aviacion S.A.P.I. de C.V. d/b/a Volaris (Volaris) of 14 CFR Part 259 and 49 U.S.C. section 41712. Specifically, Volaris failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that it will not remain on the tarmac for a lengthy period of time without deplaning passengers and will provide food to passengers within two hours after the start of a tarmac delay. This order directs Volaris to cease and desist from future similar violations of 14 CFR Part 259 and 49 U.S.C. section 41712 and assesses the carrier $300,000 in civil penalties.
Level of Government: federal
Action Type: agency action
Agency: Transportation Department Aviation Consumer Protection Division
Civil or Criminal Case: civil
Source of Data: (click here)
Archived Source: (click here)
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.